Privacy Policy
Understanding how we collect, use, and protect your data
Introduction
Gnaucarag - Mobile Games & Trading Simulators Co., Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile games and trading simulator applications.
This policy applies to all our services including our website at gnaucarag.com, our mobile games, and our trading simulator applications. We encourage you to read this Privacy Policy carefully to understand how your personal information is handled.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account on our website or apps
- Subscribe to our newsletters or communications
- Participate in surveys or contests
- Purchase our products or services
- Contact our customer support
This information may include your name, email address, phone number, postal address, payment information, and username/password.
Automatically Collected Information
When you access our services, we automatically collect certain information about your device and usage, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages you visit on our website
- Time and date of your visit
- Referring website
- Game play data and performance metrics
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platforms. These technologies collect information about your browsing activities and preferences. You can control the use of cookies through your browser settings, though this may limit some functionality of our services.
For more detailed information about our use of cookies, please refer to our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision and Enhancement
- Providing and maintaining our services
- Creating and managing your account
- Processing transactions and sending related information
- Personalizing your gaming and simulator experience
- Developing new features and services
Communications and Marketing
- Sending technical notices and support messages
- Responding to your comments and questions
- Sending marketing communications (with your consent)
- Notifying you about product updates or security alerts
- Conducting surveys or contests
Analytics and Improvements
- Understanding how users interact with our services
- Analyzing usage patterns and trends
- Improving our products and user experience
- Detecting and preventing technical issues
- Optimizing our games and simulators
Legal and Security
- Complying with legal obligations
- Protecting against fraud and unauthorized use
- Enforcing our terms of service
- Resolving disputes and investigating issues
- Protecting our rights and interests
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We share information with trusted service providers who assist us in operating our business, such as:
- Payment processors for secure transaction handling
- Cloud storage providers for data hosting
- Analytics providers to understand user behavior
- Customer support platforms for service delivery
- Marketing platforms for communications (with your consent)
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from:
- Government agencies
- Legal authorities
- Law enforcement
We will only disclose the information necessary to comply with the legal requirement.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. Our security measures include:
Encryption
We use industry-standard encryption to protect data both in transit and at rest.
Access Controls
We implement strict access controls to limit who can view or modify your information.
Monitoring
We continuously monitor our systems for potential security threats and vulnerabilities.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you believe that your account has been compromised, please contact us immediately at info@gnaucarag.com.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We strive to provide you with meaningful choices about how your information is used.
Access and Portability
You have the right to:
- Access the personal information we hold about you
- Receive a copy of your information in a structured, machine-readable format
- Request that we correct inaccurate or incomplete information
- Verify the information we have about you
Deletion and Restriction
You have the right to:
- Request deletion of your personal information
- Restrict or object to our processing of your information
- Withdraw consent for data processing (where applicable)
- Object to certain types of data processing, such as marketing
Managing Your Account
You can manage your account settings and preferences by:
- Logging into your account and updating your profile information
- Adjusting your notification and communication preferences
- Controlling cookie settings through your browser
- Managing your privacy settings within our mobile applications
Please note that certain information may be retained for legal, security, or legitimate business purposes even after you request deletion or close your account.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@gnaucarag.com.
For users in Korea, we do not knowingly collect personal information from children under 14 without the consent of their legal guardian. We will delete any such information upon learning of its collection.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending you an email notification (if you have an account with us)
- Displaying a notice within our applications
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through one of the following methods:
Contact Information
Address
123 Gangnam-daero, Gangnam-gu, Seoul, South Korea, 06273
Phone
+82-2-556-4237
Mon-Fri: 9:00-18:00 (KST)
Data Protection Officer
For specific questions about data protection, you can also contact our Data Protection Officer:
Please include "Privacy Inquiry" in the subject line of your email for faster processing.